Terms & Conditions


1. Terms and Conditions

Your use of this e-commerce site, including realtime online store payment facilities and any dispute arising out of such use of the website is subject to the laws of South Africa and the jurisdiction of the Johannesburg Magistrate Court.

Unauthorised, unlawful or fraudulent use of this website e-commerce facilities may give rise to a claim for damages and/or be a criminal offence liable for prosecution.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Your payments for orders, purchase of products or donations made on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

The ecommerce producs, prices, online store information, ecommerce content and donations available on this website is subject to change without notice.

If you continue to browse and use this website for online membership dues, online store e-commerce and donation facility and complete a transaction you are agreeing to comply with and be bound by the above-mentioned terms and conditions of use, which together with our privacy policy govern CocoGold’s relationship with you in relation to this website.

The term “CocoGold’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Postal Address 12a Grosvenor Court, 78 High Level Road, Green Point, Cape Town South Africa. Phone: +27 82 453 1063 Email: info@cocogold.co.za.

The term ‘you’ refers to the user or viewer of our website.

2. Return Policy

Return Policy Agreement:
CocoGold agrees to:
Accept eligible returns within 7 days of customer receiving order or making an online purchase. Used or opened products are non-returnable/non-refundable items. Refund the money in a way most cost and risk efficient to CocoGold and not necessarily in the same way the customer/member originally paid. Process refunds within one week of receiving an authourised return/refund request. There is no handling fee payable in respect of any order within the borders of SA. Any orders from outside of SA will be charged a R100 handling fee (irrespective of the size of the order). All goods returned must be in original condition with original packaging. Shipping fees are not refundable under normal circumstances. CocoGold will however pay for all standard shipping costs, charge no handling fees and accept all returned items/refunds when the return is a result of the e-tailer’s error. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. We do not refund our/your credit card fees. They will be deducted from the total amount of your refund.

4. Privacy Policy

Our privacy policy sets out how CocoGold uses and protects any information that you give us when you use this website.
CocoGold is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CocoGold may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

Various personal demographic information, including names, contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand/ fullfil online transactions, ship items to you, meet your needs and provide you with a better service, and in particular for the following reasons:
Internal membership and accounting record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in the latest suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our site is protected with 128 bit encryption, and state-of-the-art firewall and intrusion detection software, in a high security data centre.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, or editing your personal profile, look for the box that you can unclick to indicate that you do not want the information to be used or made visible by/to anybody for whatever purposes.

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@cocogold.co.za

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you at any time. If you would like a copy of the information held on you please request from info@cocogold.co.za. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses/emails. We will promptly correct any information found to be incorrect.